Senior Officer, Bancassurance for Operation - 01 post.

Posted: 26/05/2022 , Closing Date: 08/06/2022

Job Description

The main purpose of the “Senior Officer, Bancassurance for Operation” position is responsible for supervising, managing and monitoring the daily operation of bancassurance business in Hattha Bank including procedure and process development, customer complaint handling, facilitate on operational risk assessment, developing marketing promotion and campaign, develop incentive program and ensure the bank comply with regulatory requirement.

Location

Head Office, Phnom Penh

Duties and Responsibilities

• Facilitate line manager to develop the operational procedure of bancassurance.
• Facilitate line manager to develop the customer complaint handling procedure of bancassurance.
• Facilitate with cross functional team on process design to ensure its compliance with regulation, risk assessment.
• Conduct the training on insurance referral process and facilitate the training on new insurance to operators.
• Facilitate the preparation of the marketing strategy, promotional campaign, marketing activities, message communication to market to ensure the mislead communication.
• Monitor the incentive program, sale campaign, performance bonus for staff to ensure the effectiveness of referral process.
• Support, facilitate between branch, insurer on claim request, customer complaint, provide suitable solution for customers.
• Responsible for regular settlement on the premium collection, commission, incentive, campaign with insurance company.
• Prepare the UAT test case scenario and perform testing and system for new development and enhancement.
• Prepare the monthly report and quarterly report for regulators.
• Perform other task as assigned by supervisor or management.

Skills Specifications

• Bachelor degree in finance and banking or business management, or related fields.
• At least 02 years experiences in insurance business industry.
• Prior other financial product management experience is preferred.
• Extensive knowledge in insurance products, analytical, quantitative, problem solving, communication (written and verbal), presentation, relationship management skills.
• Be proficient in English both speaking and writing.
• Be innovative, dynamic, and confident.

How to Apply