Unit Manager of Card and e-Payment for Dispute and Fraud - 01Post.

Posted: 15/11/2023 , Closing Date: 30/11/2023
Job Description

The main purpose of the "Unit Manager of Card & e-Payment for Dispute & Fraud" Position is mainly responsible for analysis on dispute & Fraud resolution. He/she is also responsible for answering to branch/customer on procedure and guideline related matters and specifically for Visa Cards.


Head Office, Phnom Penh

Duties and Responsibilities

    • Develop Dispute & Fraud procedure, guideline and manual for card and e-Payment related Digital Products & Services such Visa Cards.
    • Manage in solving customer inquiry or complaint of financial/non-financial of card and e-Payment related Products/services such Visa Cards.
    • Manage daily dispute transaction and fraudulent related.
    • Develop the necessary material and provide training/refreshment to branches and other related departments existing/new Card and e-Payment Products/services solution.
    • Support and propose continuous process/system improvement initiatives across the dispute teams such as root cause analysis, error prevention solutions.
    • Perform business analytics and provide actionable reporting to assist in efficient and accurate fraud processing.
    • Maintain strong domain knowledge about dispute and fraud.
    • Have a strong understanding of Risk operational processes.
    • Responsible for the prevention and detection of potential fraud across all payment channels.
    • Identify fraud patterns through the monitoring of card’s transaction, merchant’s transaction, and high-risk countries.
    • Contribute to the creation of fraud rules by providing analytical data to support decisions to mitigate fraud.
    • Review all alerts from external sources, including VIA VAAVRM, CAMS, VCAS etc. and ensure that appropriate actions are taken to mitigate fraud lost.
    • Provide support to the Operational and Business units of the organization on fraud related matters.
    • Regularly prepare reports for the bank’s Risk Management Organization related to Cards.
    • Collaborate with analysts, operations, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
    • Participate in training on Digital Products & Services policy and procedure.
    • Participates the investigation of fraud, reconciliation, dispute case and provide the recommendation.
    • Regularly reports daily, weekly, monthly, yearly to managements.
    • Own the responsible for all compliance related to scheme card rule, and regulatory procedure.
    • Perform other task as assigned by management.

Skills Specifications

    • Bachelor degree in banking & finance or related field.
    • At least 5 years’ experience in card & e-payment finance management at bank and/or MFIs.
    • Managing and handling Visa Dispute & Fraud on VROL, handling VAAVRM, CAMS, VCAS.
    • Good at solving complaint skills, Influencing and negotiation skills and good time management skills and ability to multi-task.
    • Be able to communication in English language and good presentation/training skill.
    • Be available to travel to rural areas and work independently, organized, creative and attentive to details.
    • Computer literacy in Microsoft Offices, Excel and email.
    • Good integrity, positive attitude, helpful, high commitment, competence and motivation.

How to Apply

Interest Candidates, please click HERE: