Unit Manager, Digital Banking for Dispute and Fraud Management - 01Post.

Posted: 15/03/2024 , Closing Date: 29/03/2024

Job Description

Unit Manager, Digital Banking for Dispute and Fraud Management Position is mainly responsible for analysis on dispute & Fraud resolution. He/she is also responsible for answering to branch/customer on procedure and guideline related matters and specifically for Visa Cards.

Location

Head Office - Phnom Penh

Duties and Responsibilities

• Develop Dispute & Fraud procedure, guideline and manual for card and e-Payment related Digital Products & Services such Visa Cards.
  
• Manage in solving customer inquiry or complaint of financial/non-financial of card and e-Payment related Products/services such Visa Cards.
• Manage daily dispute transaction and fraudulent related.
• Develop the necessary material and provide training/refreshment to branches and other related departments existing/new Card and e-Payment Products/services solution.
• Support and propose continuous process/system improvement initiatives across the dispute teams such as root cause analysis, error prevention solutions.
• Perform business analytics and provide actionable reporting to assist in efficient and accurate fraud processing.
• Maintain strong domain knowledge about dispute and fraud and Have a strong understanding of Risk operational processes.
• Responsible for the prevention and detection of potential fraud across all payment channels.
• Identify fraud patterns through the monitoring of card’s transaction, merchant’s transaction, and high-risk countries.
• Contribute to the creation of fraud rules by providing analytical data to support decisions to mitigate fraud.
• Review all alerts from external sources, including VIA VAAVRM, CAMS, VCAS etc. and ensure that appropriate actions are taken to mitigate fraud lost.
• Provide support to the Operational and Business units of the organization on fraud related matters.
• Regularly prepare reports for the bank’s Risk Management Organization related to Cards.
• Collaborate with analysts, operations, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Participate in training on Digital Products & Services policy and procedure.
• Participates the investigation of fraud, reconciliation, dispute case and provide the recommendation.
• Regularly reports daily, weekly, monthly, yearly to managements.
• Own the responsible for all compliance related to scheme card rule, and regulatory procedure.
• Perform other task as assigned by management.

Skills Specifications

• Bachelor degree in banking & finance or related field.
  
• At least 5 years’ experience in card & e-payment finance management at bank and/or MFIs.
• Managing and handling Visa Dispute & Fraud on VROL, handling VAAVRM, CAMS, VCAS.
• Good at solving complaint skills, Influencing and negotiation skills and good time management skills and ability to multi-task.
• Be able to communication in English language and good presentation/training skill.
• Be available to travel to rural areas and work independently, organized, creative and attentive to details.
• Computer literacy in Microsoft Offices, Excel and email.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

How to Apply