ឱកាសការងារ


Officer, Call Center (Night Shift) - 02 Posts.

Posted: 26/12/2022 , Closing Date: 13/01/2023
Job Description

The main purpose of the " Officer, Call Center " is responsible for receiving customer incoming call and responds to customer inquiries and complaints through phone by providing customers with an easy and friendly service experience through the identification and meeting their transactional needs.

Location

Location:

Head Office, Phnom Penh

Duties and Responsibilities

  • Receives customer incoming calls professionally.
  • Responds to customer inquiries and complaints through phone.
  • Provides customers service through phone.
  • Routes calls to appropriate resource.
  • Follows up customer calls if necessary.
  • Complete call logs.
  • Produce monthly call reports.
  • Performed other tasks assigned by management/supervisor.

Skills Specifications

  • Bachelor degree of relevant field.
  • Ability to work independently with minimal supervision.
  • Communication skills for negotiation and reconciliation.
  • Friendly and happy to serve customer.
  • Knowledge of customer service principles and practices.
  • Computer literacy such as MS Word, Excel and Email.
  • Flexibility with hours/weekends as required.

How to Apply

បេក្ខជនដែលមានចំណាប់អារម្ភណ៍ សូមចុចទីនេះ:


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